Delivery and Returns
Information on Delivery and Returns for our Starlight Lanterns.
All UK orders are sent by Royal Mail Tracked 48 post or for larger orders Parcelforce, please allow 2 to 3 working days to receive your order. An email will be sent to you to acknowledge your order. We will also notify you by email to let you know that your order has been dispatched. If an item is temporarily out of stock we will contact you to see if you would like to wait for the stock to arrive, choose a different item or cancel the item. If it is part of a larger order we will send the rest of your items to you ahead.
Ordering from outside the UK?
Postage and packing for all international orders is estimated on our site. If you would like your order sent via a specific express carrier please contact us for a quote
Returns and exchanges
We want everyone to enjoy our Paper Starlights as much as we do. However, if you have any issue with your order we guarantee that we will resolve it as soon as possible.
What Happens if my Star is Faulty?
Our Paper Starlights are of the highest quality and each one is checked before despatching to you. If, however, you find your Starlight to be faulty in any way, we are more than happy to offer an exchange or full refund of the total amount paid, including original postage and packing and the cost of returning the item(s). If you find that your Starlight is faulty, please contact us immediately on firstname.lastname@example.org and let us know that you will be returning the item. Please then send it back to: 11a Old Hall Road, Brampton, Chesterfield, Derbyshire S40 3RG and be sure to include a copy of your order confirmation with the item(s) you are returning. Important: Please notify us of any faults within 14 days of receiving the item, as we cannot offer any exchanges or refunds after this time. There is no need to send returns back Recorded or Special Delivery, but we do advise on getting proof of postage, as we cannot be liable for any items that get lost in the post without proof of postage. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. You will receive your replacement/ refund within 3-5 working days.
How Will My Refund be Paid?
A credit will automatically be applied to your credit card or original method of payment, within 3 working days
What Happens if my Refund is late or Missing?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded. This excludes sale items. Buying online means that you are covered by the Consumer Contracts Regulations (previously the Distance Selling Regulations) and are entitled to 14 days to send the goods back for a full refund if you are unhappy with them. More detailed information about this and your consumer rights can be found on the Which website.